1. Introduction
Welcome to FreshFold Laundry Services. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our PWA (Progressive Web App) and our professional laundry and dry-cleaning services.
2. Information We Collect
To provide a seamless pickup and delivery experience, we collect the following information:
- Personal Identity: Full name and account credentials.
- Contact Details: Email address and phone number for order updates and delivery coordination.
- Location Data: Physical address for laundry pickup and delivery services.
- Service Preferences: Specialized cleaning instructions, fabric sensitivities, and preferred detergents.
- Payment Information: We use secure, third-party payment processors. We do not store your full credit card details on our servers.
3. How We Use Your Information
Your data is used exclusively to improve your service experience:
- To process, track, and complete your laundry orders.
- To communicate via SMS or Email regarding pickup times and delivery status.
- To personalize your experience based on your fabric care preferences.
- To prevent fraudulent transactions and ensure the security of our platform.
4. Data Retention and Security
We implement industry-standard AES encryption and SSL (Secure Sockets Layer) technology to protect your data during transmission. Your information is stored only as long as necessary to fulfill the services requested or to comply with legal obligations.
5. Third-Party Sharing
We do not sell, trade, or rent your personal identification information to others. We may share limited data with trusted partners (such as delivery personnel and payment gateways) strictly to perform laundry-related tasks on our behalf.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal data at any time through your account dashboard. For further assistance regarding your data rights, please contact our support team.
Contact Our Privacy Officer
If you have questions about this policy or our data practices, please email us at cook@laundry.com or visit us at our main facility.